1. OVERVIEW
This website is operated by M S One Capital Sdn Bhd (1015353T / 201201030866). Throughout the site, the terms “we”, “us” and “our” refer to MAD URBAN and/or M S One Capital Sdn Bhd.
By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you should not use this website or purchase from us.
2. BUSINESS NATURE
MAD URBAN operates as a wholesale jewellery supplier.
Our products are intended for:
• Retailers
• Resellers
• Distributors
• Business entities
We reserve the right to refuse or cancel orders that do not meet our wholesale criteria.
3. ACCOUNT REGISTRATION
We may require customers to register a wholesale account before accessing pricing or placing bulk orders.
You agree to provide accurate and complete business information during registration.
We reserve the right to approve or reject wholesale applications at our sole discretion.
4. PRICING & PAYMENT
All prices are quoted in Malaysian Ringgit (MYR) unless stated otherwise.
Prices:
• Are subject to change without notice
• May vary based on volume
• Exclude shipping unless stated
Full payment must be received before order processing unless otherwise agreed in writing.
We reserve the right to cancel any order if payment is not completed.
5. MINIMUM ORDER REQUIREMENT (If Applicable)
Certain products may be subject to minimum order quantities (MOQ).
We reserve the right to reject orders that do not meet stated requirements.
6. PRODUCT DESCRIPTION & VARIATION
We make reasonable efforts to display products accurately. However:
• Colours may vary due to screen differences
• Minor design variations may occur
• Natural material characteristics may vary
Such variations shall not be considered defects.
7. ORDER CONFIRMATION
Orders are only confirmed upon:
• Payment clearance
• Stock availability verification
We reserve the right to cancel or modify orders due to:
• Pricing errors
• Stock limitations
• System inaccuracies
8. SHIPPING & DELIVERY
Delivery timelines are estimates only and may vary.
We are not liable for delays caused by:
• Courier service
• Customs clearance
• Force majeure events
Risk transfers to the buyer upon dispatch.
9. DAMAGES & CLAIMS
Any claim for:
• Damaged items
• Incorrect items
• Missing items
Must be reported within 48 hours of receiving the shipment.
Claims made after this period may not be entertained.
Supporting evidence (photos, order number) is required.
10. RETURNS & EXCHANGES
Due to the wholesale nature of our business:
• All sales are final unless defective
• Returns require prior written approval
• Unauthorized returns will not be accepted
Return shipping costs are the buyer’s responsibility unless agreed otherwise.
11. INTELLECTUAL PROPERTY
All content, images, product descriptions, and materials on this website are the property of M S One Capital Sdn Bhd.
You may not reproduce, distribute, or use any materials without written permission.
12. PROHIBITED USE
You agree not to:
• Misuse product images
• Resell using misleading branding
• Infringe on intellectual property
• Use the website for unlawful purposes
Violation may result in termination of your account.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by Malaysian law, M S One Capital Sdn Bhd shall not be liable for:
• Indirect or consequential losses
• Loss of profits
• Business interruption
• Third-party claims
Our total liability shall not exceed the value of the purchased goods.
14. INDEMNIFICATION
You agree to indemnify and hold harmless M S One Capital Sdn Bhd from any claims arising from:
• Your breach of these Terms
• Misuse of products
• Violation of applicable laws
15. TERMINATION
We reserve the right to suspend or terminate access to the website or wholesale account at any time for violation of these Terms.
16. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of Malaysia.
17. CHANGES TO TERMS
We reserve the right to update these Terms at any time.
Continued use of the website constitutes acceptance of changes.
18. CONTACT INFORMATION
For enquiries regarding these Terms:
📧 ecom.madurban@gmail.com