1. INTRODUCTION
MAD URBAN is operated by M S One Capital Sdn Bhd (1015353T / 201201030866).
We respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA).
This policy applies to all users, including wholesale customers and business partners.
2. PERSONAL DATA WE COLLECT
We may collect:
• Name
• Company name
• Business registration details
• Phone number
• Email address
• Business and delivery address
• IP address and usage data
• Payment and transaction information, which may be processed by authorised payment gateway providers, banks or financial institutions. We generally do not directly store complete payment card details.
3. HOW WE COLLECT DATA
We collect data when you:
• Submit wholesale enquiries
• Register for a trade account
• Place orders
• Contact us
• Interact with our website
4. PURPOSE OF DATA
Your data is used for:
• Processing wholesale orders
• Managing business relationships
• Verifying trade accounts
• Providing customer support
• Sending product updates and offers
• Internal analysis and business improvement
• Legal compliance
5. DISCLOSURE OF DATA
We may disclose or share your personal data with authorised third parties where necessary to provide our services, including:
- Courier and delivery service providers
- Payment gateway providers, acquiring banks, card issuers and other financial institutions
- Website hosting, information technology and system service providers
- Professional advisers, auditors and service providers
- Government agencies, regulators or law enforcement authorities where required by law
For payment processing purposes, information such as your name, contact details, billing information, delivery information, order details and transaction information may be collected, processed or shared with our authorised payment partners.
Such information will only be used where necessary to:
- Process and verify payments
- Complete and manage transactions
- Prevent fraud and unauthorised transactions
- Process refunds, chargebacks or payment disputes
- Comply with applicable legal and regulatory requirements
We require our authorised service providers and payment partners to handle personal data appropriately and in accordance with applicable data protection requirements, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.
We do not sell or rent your personal data to third parties.
6. DATA SECURITY
We implement reasonable safeguards to protect your information.
However, internet transmission may not be fully secure.
7. DATA RETENTION
We retain your data as long as necessary for:
• Business operations
• Legal obligations
• Account management
8. COOKIES & TRACKING
We use cookies to:
• Improve website performance
• Understand user behavior
• Optimize user experience
9. THIRD-PARTY LINKS
We are not responsible for third-party websites linked from our platform.
10. YOUR RIGHTS
Under PDPA, you may:
• Request access to your personal data
• Request corrections
• Withdraw consent
11. CONTACT
M S One Capital Sdn Bhd
📧 [Insert email e.g. sales@mad-urban.com]
12. CHANGES
We reserve the right to update this policy at any time.